At Flower Delivery Hammersmith, your satisfaction is at the heart of everything we do. As a trusted local florist proudly serving households and businesses across Hammersmith, we are dedicated to delivering beautiful, fresh flowers directly to your door. Our commitment to quality and customer service has made us a favourite in the community. Should your experience with us fall short of expectations, our clear and fair return, refund, and complaints policies are here to help.
We guarantee that every bouquet and arrangement leaving our Hammersmith shop features only the freshest blooms. Each order is individually prepared to ensure your flowers look their best upon arrival. Our fresh flowers guarantee means your order will look vibrant and last as long as possible, reflecting the quality and care we’re known for locally.
We take every precaution to ensure your floral gifts reach you in perfect condition. In the rare event your flowers arrive noticeably damaged, wilted, or otherwise unsatisfactory, please notify us within 24 hours of receipt. To help us address the issue swiftly, we may request a photo of the damaged flowers. Our top priority is resolving such situations promptly and courteously for our valued Hammersmith customers.
Our arrangements are designed to remain fresh and beautiful for a minimum of five days from the delivery date, provided they are cared for as instructed. If your flowers fade significantly sooner than this, and you’ve followed the supplied care guidelines, please let us know within five days. We stand behind the freshness of our flowers and will always aim to ensure your experience reflects this promise.
Depending on your situation, we offer both refunds and replacements for flowers that do not meet our fresh quality standards or are damaged upon arrival. Once your claim is reviewed and approved, you may choose to receive a full or partial refund or a replacement arrangement at no additional charge. Our team will guide you through the options to make sure your special occasion still feels special, just as you intended.
Your feedback matters. If you have a concern or complaint about your order, we encourage you to contact our Hammersmith team as soon as possible. Please provide your order details and a description of the issue so we can investigate and resolve it quickly. Our customer service team is dedicated to fair and friendly resolution, and we will do everything we can to put things right.
When you order from Flower Delivery Hammersmith, you’re not just receiving stunning flowers—you’re supporting a local business that truly cares. We know our community and value the trust you place in us every time you send flowers to a loved one or decorate your place of business. That’s why every delivery is backed by our personal commitment to freshness and satisfaction.
If you have further questions regarding our returns, refunds, or complaints policies, or would like assistance with any aspect of your order, get in touch with our helpful team. We’re here to ensure every flower delivery in Hammersmith brings a smile.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
