Welcome to the Terms & Conditions for Flower Delivery Hammersmith, your trusted local florist for online flower delivery services in Hammersmith and the surrounding areas. By accessing, browsing, or using our website and placing orders for flower delivery, you agree to comply with these Terms & Conditions. Please read them carefully before proceeding with your order. These terms apply to all customers across Hammersmith and nearby locations who use our online services.
To place an order for flower delivery in Hammersmith, select from our range of bouquets, arrangements, and floral gifts displayed on our website. Follow the on-screen prompts to add products to your basket. You can review and modify your order before proceeding to checkout. At checkout, you will need to provide accurate recipient details, delivery address, preferred delivery date, and your payment information.
Once you complete your order, you will receive an automated order acknowledgment email confirming receipt of your request. This does not indicate acceptance of your order but confirms that your order has been received and is being processed. We reserve the right to decline or cancel any orders without obligation if, for example, products are unavailable, payment is declined, or recipient/delivery details are incomplete or inaccurate. You will be notified accordingly should your order not be accepted, and any payment received will be refunded.
We recommend placing your flower delivery orders as early as possible to ensure availability and timely delivery, especially during peak periods such as Valentine’s Day, Mother’s Day, and seasonal holidays. Same day or next day delivery options may be available for Hammersmith and surrounding areas, subject to cut-off times and local stock.
All products featured on the Flower Delivery Hammersmith website are subject to availability. Some flowers, plants, and gift items may be seasonal or otherwise unavailable at the time of ordering. If we are unable to supply your chosen product or a component of your selected bouquet, we reserve the right to substitute with a similar item of equal or higher value, matching as closely as possible to the original design and color scheme. We will make reasonable efforts to inform you of any substantial changes prior to dispatch.
Our images are provided for illustration purposes. Whilst we aim for accuracy, variations in flower color, stem count, packaging, and accessories may occur due to natural and supply factors. Freshness and quality remain our top priorities for every flower delivery in Hammersmith.
Payments for online orders must be made in full at the time of purchase. We accept major credit and debit cards, and may provide other secure payment options depending on the technology available on our site at the time of order. All payments are processed through established payment gateways using encryption for your security. The total price payable is confirmed on the checkout page before you confirm your order, inclusive of VAT and any applicable delivery charges as detailed on the website.
Orders will not be processed for delivery until payment has been received and cleared. In the event of a payment error or failed transaction, your order will not be confirmed, and no flowers will be dispatched. If you believe you have been unfairly charged or there has been a payment issue, please contact us promptly with your order reference number (as per your order acknowledgment email) so we can assist.
You may request to cancel or amend your flower delivery order by contacting us as soon as possible after placing your order. Due to the perishable nature of flowers and the speed of our fulfillment process, cancellations or changes may only be possible if your order has not already been prepared or dispatched for delivery. For orders scheduled for same-day or next-day delivery in Hammersmith and surrounding areas, cancellation requests must usually be made within an hour of order confirmation, though this may vary.
To request a cancellation or amendment, please provide your order number and relevant details. If your request is received and actioned before preparation/disptach, we will process a full refund within 7 working days using the method of payment initially used. If the order has been prepared or dispatched, refunds or changes are not typically available but will be considered at our discretion depending on circumstances.
For non-perishable items (such as gift cards or vases), you retain statutory rights to cancel under UK Distance Selling Regulations within 14 days of delivery, providing the item is unopened and in resaleable condition.
Flower Delivery Hammersmith offers delivery services throughout Hammersmith and selected surrounding areas, as detailed on our website. Delivery dates and times are indicated at the point of order. We make every reasonable effort to deliver your flowers and gifts on your chosen date but cannot guarantee precise delivery times. Unexpected delays beyond our reasonable control (such as severe weather, public events, or transport disruptions) may impact delivery schedules. In such events, we will notify you and work to minimize any inconvenience.
If the intended recipient is not available at the time of delivery, our driver may leave the flowers with a neighbor, at a secure location (as instructed), or attend a re-delivery by prior arrangement. Proof of delivery may be obtained. If neither the recipient nor a suitable alternative is available to accept the delivery, you (or the recipient) may be required to collect the order from our Hammersmith shop or arrange a new delivery at additional cost.
It is your responsibility to provide correct and complete delivery information. We shall not be liable for failed or delayed deliveries resulting from incorrect, incomplete, or ambiguous addresses.
Due to the perishable nature of flowers, we do not offer returns for unwanted goods. However, we are committed to customer satisfaction and pride ourselves on high-quality flower delivery in Hammersmith. If you are dissatisfied with the quality, freshness, or presentation of your delivered flowers, please notify us with details and photographic evidence within 24 hours of delivery. We will review your concerns and, where appropriate, may arrange a replacement delivery or a partial/full refund as appropriate.
For non-perishable items, you may return the item for a refund within 14 days of delivery, provided it is unused, in original packaging, and accompanied by proof of purchase. All refunds are processed within 7 working days using the original method of payment.
You are responsible for ensuring that you provide accurate order details, including recipient name, delivery address, and any form of delivery instructions. It is also your responsibility to ensure that someone is available to accept the delivery at the specified address. Should delivery fail due to incorrect information or non-availability, we reserve the right to charge for re-delivery or consider the order fulfilled at our discretion.
If you are ordering on behalf of someone else, you are confirming that you have their consent to provide their personal information for delivery purposes. All information supplied is managed in accordance with our Privacy Policy.
Flower Delivery Hammersmith acts with all reasonable skill and care to ensure that our products and services meet your expectations. However, to the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss or damages, including but not limited to loss of profits, goodwill, or loss of data arising out of or in connection with your use of the website or purchase of flowers and gifts from us.
Our liability for direct loss arising from our breach of contract, negligence, or failure to deliver products as promised shall be limited to the purchase price paid for the affected product or service. Nothing in these terms shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be lawfully excluded under UK law.
We are not liable for any failure or delay in performing our obligations under these Terms & Conditions where such failure is caused by circumstances beyond our reasonable control (including, but not limited to, severe weather, fire, flood, industrial action, war, pandemics, and disruptions to transport or supply chains).
All content, images, branding, product names, and layouts on the Flower Delivery Hammersmith website remain the property of their respective owners. Use of our website does not grant you any rights to our intellectual property unless expressly permitted in writing or by law.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with your use of our services or any aspect of these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these terms is found to be unlawful or unenforceable, such provision shall be deemed severed and will not affect the validity and enforceability of the remaining terms.
Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.
We reserve the right to update or change these Terms & Conditions from time to time. Please check this page regularly for any updates. Your continued use of our Hammersmith flower delivery website constitutes your agreement to any revised terms. The terms applicable to your order are those in force at the time you place your order.
If you require clarification of any aspect of these Terms & Conditions for Flower Delivery Hammersmith, or wish to discuss an order, please contact our customer care team as detailed on our website. We are committed to providing excellent local service and welcome feedback on all aspects of our flower delivery operations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hammersmith, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hammersmith.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
